You can access your account information by clicking on your account name at the top of the page that follows "You're logged in as:".
You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order.
You may have specified more than one credit card in your account information. The default credit card is the card that will be charged with the value of your order unless you select another credit card to be charged for this order.
Yes. To update credit card information, click on account information. Click on Credit Card Details button in the Account Info page. Select the card from the list and click on Update Credit Card button.
No. You cannot have more than one billing address. But you can change your billing address by editing it.
Yes. You can specify as many shipping addresses as you want.
Yes. If you are shipping to a location outside of the 48 contiguous states, your order will incur shipping charges. Please refer to our shipping information page here, for more information.
The taxes on your order depend on your ship-to location. Sales tax will be added for any ship-to location in Missouri and Labor Law posters with a California ship-to location. You will be responsible for any other applicable taxes.
To add a shipping address, click on account Information. The details of your account are displayed. Click on the Add New Shipping Address button to add a new shipping address.
We ship using UPS Ground so shipping depends on where you are located in relation to our warehouse in Missouri. For all shipping information please visit our shipping information page found here
No. You cannot delete an address; but you can edit an existing address.
To edit an address, click on account Information. The details of your account are displayed. The Help Index below your addresses contains links to change the address listed.
To check the status of an order, click on the Order Status link. If you know your order number, enter it and click on the Submit button. To view multiple orders, select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.
To cancel an order, you must contact customer service by phone or e-mail.
As a registered customer, you become entitled to special discounts and promotional pricing offers available only to internet customers. Our online shop is available 24/7, giving you the ability to shop and order when it's convenient for you.
No. If you already have an account with us, contact Customer Service; they will give you your login and password. You can then login and change your password.
Before you place an order with us, you must register with us. We understand how valuable your time is and our registration has been designed to only take a few minutes. Once you have registered with us, your information will be stored to allow for quick ordering.
During checkout, you will have the opportunity to select your payment method. If the payment option you are looking for is not shown, please contact our Customer Service Department by phone or email for assistance.
If you are a registered user and have forgotten your password, you must call customer service to have your password reset.
Options for payment vary from store to store. Should you wish to use a payment method that is not currently listed for your store, please contact customer service for assistance All transactions are conducted in U.S. dollars.
Click on the Order Status link on the navigation bar above your cart details. If you know your order number, enter it and click the Submit button. To view multiple orders, enter the purchase order number, select the display type from the drop-down list, and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers (if available) for the shipments made. To track a shipment, you can use the provided tracking number to track with the listed carrier. You may also call or e-mail customer service.
The images found on Public Kitchen Supply’s website are the most accurate representations of the product’s we offer. A portion of our images are those provided by the manufacturer themselves and include extra items such as lids, additional sizes or older models. We do our absolute best to ensure the descriptions of the products make it clear of what you will be receiving so please do be sure to read the descriptions as the descriptions are the most accurate.